THEME

Achieving Peak Performance in the Insurance Industry

There is a new way of working and thinking, and the insurance industry has adapted well to the changes. The evolution of insurance has accelerated at a rapid rate but how are insurers keeping pace and more importantly, how are they achieving the ultimate goal: long-term sustainability and enduring customer relationships?

Against the backdrop of the Insurance Capital of the World, the Summit highlights the unique perspectives of some of the most prominent leaders and companies in today’s global insurance industry and delivers an unparalleled opportunity to explore the transformative forces in insurance practice today.

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June 21, 2022

Connecticut Convention Center

Hartford, Connecticut 

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The Insurance Capital Summit is brought to you by the support of our sponsors.

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KEYNOTE

ROSS BERNSTEIN

As an author and working member of the media Ross has spent the past 25 years in locker rooms, press boxes, sidelines, and dugouts studying the DNA of hall of fame athletes and championship teams. As a speaker, his superpower is taking that wisdom and sharing it with his audiences in a unique way that allows them to think and perform differently… like champions.

KEYNOTE PANEL

Playing and Winning in the New Marketplace

 DISCUSSION TOPICS

What do accessibility, simplification, choice, and speed have to do with insurance?  And how is the largest online retailer driving the connection?  This unique partnership responds to the emerging risks and customer needs of digital first businesses through new distribution models, claims experiences and protections. Ultimately, shaping what the future of insurance may look like for all consumers.

 PANELISTS

• Greg Toczydlowski, President Business Insurance, Travelers (moderator) 

• Matt Gaschel, Chief of Staff to the Chief Insurance Officer, Amazon 

• Anita Sathe, US & Global Bluestream Affinity Leader, Marsh & McLennan Companies  

• David Summers, Group CEO, Simply Business 

PANEL

Innovation & Data:
The Future of Insurance

 DISCUSSION TOPICS

Are insurance companies really data companies that sell insurance? From customer service to actuarial science, data is embedded in each strategic decision. Are new risks being identified and new products emerging as a result? Who is driving performance of innovation, employees or customers, or both?

 PANELISTS

• Jim Bedard, CFO M&A and Advanced Analytics, UnitedHealthcare (moderator) ​

• Rohit Puranik, Global Head – Insurance Partnerships, Alliance and M&A, Infosys 

• Mindi Work, SVP & Chief of Strategy, Symetra

• Steven Abel, Managing Director, EPAM

PANEL

Shifting Talent Attraction Strategies: What You Need to Know

 DISCUSSION TOPICS

How do you reshape your internal team and culture as workers return? What new strategies encourage talent to seek insurance and financial services careers? Discover best practices for building and engaging an inclusive and diverse workforce where innovation is part of the culture and thinking differently is welcomed.

 PANELISTS

• Lisa Lounsbury, CEO, Big I CT/NY (moderator) 

• Kim Bishop, Chief Talent Officer, MHA + AllHart 

• Marlene Dailey, Financial Services Senior Analyst and Director, RSM 

• Michelle Deitchman, Lead HR Business Partner, The Hartford  

• Susan Ahrens, SVP, Human Resources, Marketing & Communications, Community Relations, HSB – a Munich-Re Company 

PANEL

Conversation with the Zillenial Generation
 

 DISCUSSION TOPICS

If your talent strategy is establishing a plan for the next generation of talent, this fireside chat will help by providing a view of the future of work through a Zillenial’s lens. This microgeneration may not have certain references, cultural moments, and behaviors like their counterparts, the Millennials and Gen Zs, but how do they work and what are their expectations? 

 PANELISTS

• Tyler Losure, Communications Consultant, Voya; Chair, HYPE (moderator) 

• Billy Grant, Financial Advisor, Associate VP, Ameriprise Financial Services 

• Tiana Correa, Business Analyst, Travelers 

BREAKOUT SESSION

Trust in the Digital Age

 DISCUSSION TOPICS

Insurers agree that there is more need for trust than ever before. Digitalization, with AI and IoT at the forefront, has increased efficiencies but at what cost? How does the insurance industry compete with itself when adapting to customers’ needs for faster and better products and services and maintaining the need to protect and mitigate risks? 

 PANELISTS

• Ilana Golbin, Director at PwC Emerging Technologies and Responsible AI Lead, PwC (moderator) 

• Stan Harasimowitz, Senior Vice President, Enterprise Digital Technology, Voya Financial

• Adam McLaughlin, Senior Vice President, Webster Bank 

• Mahesh Natarajan, Head of Strategy, Insurance Solutions Group and Offerings, Cognizant  

BREAKOUT SESSION

Healthy, Wealthy & Wise

 DISCUSSION TOPICS

The insurance industry is a leader in providing new supports for better health, mental well-being, and financial wellness. From adoption of innovative technologies and ways of being connected—with wearables and telemedicine embedded into plans— the customer, who is seeking a better quality of life, has choices. Hear strategies from insurance leaders to best implement plans within your organization.

 PANELISTS

• Dawn Hawkins Johnson, MSN, RN, Executive Director, CHC (moderator) 

• Dr. Andrew Schneider, PharmD Medical Accounts Director, Novo Nordisk Medical Affairs  

• Anne Thibeault – Head of Customer Capabilities, Empower; Chairman of the Board, CT IFS  

• Bert Wachtelhausen, President, WellSpark Health 

BREAKOUT SESSION

InsurTech Capital of the World

 DISCUSSION TOPICS

InsurTech is driving insurance forward. Venture funds, accelerators, and innovation partners are enabling new competition and new leaders in the market to emerge. What are the true game changers and how do you stay on top of future trends and seize opportunities?

 PANELISTS

• Paul Tyler – Chief Marketing Officer, Nassau Financial Group; Re/Imagine (moderator) 

• Joy Kinnear, Trade & Investment Officer, U.K. Department of International Trade 

• Ojala Naeem, Director of Innovation, Travelers 

• Niall Barton, Chairman & Founder, Wrisk 

• Stacey Brown, Founder, InsurTech Hartford 

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